Chillbliss – Terms of Use

Last Updated: 10/01/2024

Welcome to Chillbliss (the “Website”). By using our Website to browse, book, or receive massage therapy services, you agree to these Terms of Use (“Terms”). These Terms govern your access to and use of the Website and services provided by Chillbliss. Please read them carefully.

By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please stop using the Website immediately.

Acceptance of Terms
By using the Chillbliss Website, you confirm that you are at least 18 years of age and capable of entering into a legally binding contract. Your use of the Website and services signifies your agreement to comply with these Terms and any future updates or changes that may be made.
Services Provided
Chillbliss offers massage therapy services directly to customers through our qualified, licensed, and insured therapists. By booking a massage service on the Website, you are engaging Chillbliss to provide the specified service.
Bookings and Payment
1. Booking Process:
  You may book a massage through the Chillbliss platform by selecting the type of service, date, time, and location (if applicable) of your choice. Availability is subject to confirmation.
2. Payment: Payment for services is required at the time of booking.
3. Third-Party Payment Processor: Chillbliss uses a third-party payment processor to securely handle your payments. We do not store or manage your credit card information. All payment details are handled in accordance with industry standards and legal regulations.
Cancellations and Refunds
1. Customer Cancellations:
  You may cancel your booking subject to our cancellation policy. Cancellations made more than [Insert Hours] prior to the appointment will receive a full refund.
  Cancellations made within [Insert Hours] of the appointment may be subject to a fee, as outlined on the Website.
2. Chillbliss Cancellations:
  In the rare event that Chillbliss needs to cancel or reschedule your appointment, we will inform you as soon as possible. If we are unable to offer a suitable alternative, you will receive a full refund.
3. Refunds: Refunds are processed in line with our refund policy. Please review the refund policy on the Website for more details. Refunds may take [Insert Number of Days] business days to be processed, depending on your payment provider.
Customer Responsibilities

You agree to:
1. Provide accurate and up-to-date information when booking an appointment.
2. Ensure a safe, clean, and suitable environment for at-home or office massages, if applicable.
3. Inform Chillbliss of any medical conditions, injuries, or allergies that may affect the service.
4. Treat our therapists with respect and follow any guidelines they provide during the session.
Failure to comply with these responsibilities may result in the suspension or termination of services without refund.
Therapists and Services
All Chillbliss therapists are trained, qualified, and licensed professionals. We take care to ensure the safety, quality, and professionalism of our services. However, massage therapy is not a substitute for medical treatment, and it is your responsibility to seek advice from a qualified healthcare provider regarding any health conditions you may have.
If you experience any discomfort during your massage session, please inform the therapist immediately.
Liability
1. Chillbliss’ Liability:
  While we aim to provide a high standard of service, Chillbliss cannot be held responsible for any direct, indirect, incidental, or consequential damages arising from the use of our services, except where required by law. This includes personal injury, property damage, or other issues beyond our reasonable control.
2. Customer’s Responsibility: You are responsible for providing accurate health information and ensuring that your environment (for at-home or on-site services) is safe for the service. Chillbliss is not responsible for any damage or loss caused by incorrect information or unsafe conditions.
Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
Health and Safety
At Chillbliss, we adhere to strict hygiene and safety standards. All therapists follow protocols to ensure that equipment is properly sanitized and that the massage environment is safe. Customers are expected to follow any health or safety guidelines provided by Chillbliss or the therapist.
If you are feeling unwell, or have any contagious conditions (such as COVID-19), please reschedule your appointment to avoid spreading illness.
Privacy and Data Protection
Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy and in compliance with applicable data protection laws, including the UK GDPR. By using our Website, you consent to the collection, use, and sharing of your personal data as described in our Privacy Policy.
Intellectual Property
All content on the Chillbliss Website, including logos, text, images, and software, is owned or licensed by Chillbliss. You are not granted any rights to use our intellectual property without our prior written consent.

You may not use the Website for any commercial purposes without obtaining prior authorization from Chillbliss.
Termination
We reserve the right to terminate or suspend your access to the Website or our services, at any time and without notice, for conduct that we believe violates these Terms, is harmful to other users, or damages Chillbliss’ reputation.
Changes to Terms
Chillbliss reserves the right to update or modify these Terms at any time. Any changes will be posted on this page, and your continued use of the Website after changes are made constitutes acceptance of the updated Terms.
Governing Law
These Terms and your use of the Chillbliss Website are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
If you have any questions or concerns regarding these Terms, or any other policies, please contact us at:
Email: [Insert Contact Email]
Phone: [Insert Contact Phone Number]
Address: [Insert Business Address]